Spa Essentials Online Store
Answers Here

Frequently Asked Questions

What is your return policy?

We are happy to provide store credit for returned unopened items that arrive back in acceptable quality.

Damaged Products and Acceptable Quality

(1) If any product ordered by you arrives damaged or is not of acceptable quality you may have:
(a) legal rights and remedies under the New Zealand Consumer Guarantees Act 1993 (“CGA”); or
(b) the right to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
(2) Please refer to our Returns Policy for more information on our policy regarding online orders when you have changed your mind or the product was not what you expected.
(3) If your Order arrives damaged or is not of acceptable quality, please contact the Customer Services Team on 0508 765 977 or email within 24 hours.

What payment methods do you accept?

For online payments we accept Visa, Mastercard, American Express, Apple Pay and Paypal. You can use Wechat Pay and Alipay on site.

What currency can i shop with?

Currently, our online retail store only offers NZD purchasing.

Do you use PayPals very secure payment processing?

Polynesian Spa uses internationally renowned PayPal payment processing. Pay for your items easily and more securely, simply with an email address and mobile number. No matter where you are. Your security is Paypal’s top priority. They combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.

You don’t need a PayPal account to process your payment, and we don’t charge a transaction fee.

How long will delivery take?

Approximately 3-5 working days should see your delivery arrive.

Do you ship internationally?

Not at this stage, however; please use our contact form to enquire further and we can endeavor to do this manually.

How long does order processing take?

Orders are processed within 24 hours of receiving them, however; orders received on weekends will be processed the following working day.

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