Shop

Spa Essentials Online Store
Answers Here

Frequently Asked Questions

What is your return policy?

We are happy to provide store credit for returned unopened items that arrive back in acceptable quality.

Damaged Products and Acceptable Quality

(1) If any product ordered by you arrives damaged or is not of acceptable quality you may have:
(a) legal rights and remedies under the New Zealand Consumer Guarantees Act 1993 (“CGA”); or
(b) the right to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
(2) Please refer to our Returns Policy for more information on our policy regarding online orders when you have changed your mind or the product was not what you expected.
(3) If your Order arrives damaged or is not of acceptable quality, please contact the Customer Services Team on 0508 765 977 or email info@polynesianspa.co.nz within 24 hours.

What payment methods do you accept?

For online payments we accept Visa, Mastercard, American Express, Apple Pay and Paypal. You can use Wechat Pay and Alipay on site.

What currency can i shop with?

Currently, our online retail store only offers NZD purchasing.

Do you use PayPals very secure payment processing?

Polynesian Spa uses internationally renowned PayPal payment processing. Pay for your items easily and more securely, simply with an email address and mobile number. No matter where you are. Your security is Paypal’s top priority. They combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.

You don’t need a PayPal account to process your payment, and we don’t charge a transaction fee.

How long will delivery take?

Approximately 3-5 working days should see your delivery arrive.

Do you ship internationally?

Not at this stage, however; please use our contact form to enquire further and we can endeavor to do this manually.

How long does order processing take?

Orders are processed within 24 hours of receiving them, however; orders received on weekends will be processed the following working day.

10% OFF Pure Fiji Sugar Glow Edit

Grab 10% off Pure Fiji Now, Click to find promotional codes.

Browse By Clearance

Select Items On-sale Now
Don't Miss Out

"This is the only product to date that helps with my rosacea/orange peel skin. Results are immediate and it does not irritate my skin at all. Thank god for this product!." - Pure Source Mud Mask Review

Erin on Amazon

"I love this brand for what it stands for, and for how it makes me feel virtuous by association. Some may argue that Antipodes are on the pricey side, but I would say, “they’re certified organic, alright!”"

Lisa Fitzgibbon

Naturopath + Medical Herbalist

"This is hands down one of my favourite moisturisers. I have been using Pure Fiji bath and body products now for a number of years as they don't aggreviate my skin like some other fragrant products can."

Emily Jane